Master Window Cleaners of America

Mentoring Program Committee



Ken Sanford Ken Sanford
Pro-Vision Window Cleaning
515 E. Carefree Hwy #201
Phoenix, Arizona 85085
623-516-9355
ProVisionAz AT avantek.net
MWCoA Window Cleaner of the Month June 2005
Entered WC'ing Industry 1989
John Jurgens John Jurgens
Sparkling Window Service
6231 NW Lupin Way
Vancouver, Washington 98663
360-693-7147
john@sparklingwindowservice.com
www.sparklingwindowservice.com
MWCoA Window Cleaner of the Month April 2006
Entered WC'ing Industry 2000
Kevin Heap Kevin Heap
Brite Boy Window Cleaning
20422 Brookdale Ln
Parker, Colorado 80138
303-587-5116
kevinheap@yahoo.com
MWCoA 2 Time Winner Window Cleaner of the Month
May 2005 and November 2006
Entered WC'ing Industry 2004
Kim Little Kim Little
Clear Carolina Window Cleaning
PO Box 673
330 S. McCallum St
Candor, North Carolina 27229
910-974-7506
www.clearcarolinawindows.com
kim@clearcarolinawindows.com
MWCoA 2 Time Winner Window Cleaner of the Month
October 2005, June 2006
Entered WC'ing Industry 1998
*** Volunteers Neeeded. Contact MWCoA President, Kraig Dyer: President@mwcoa.com ***


TO ALL COMMITTE MEMBERS:

Download your Liability Release PDF Form.
Download Here

Free PDF Reader Here. Pick one suited to your operating system.

What this page is about -

  1. The central gathering point for the Mentor Committee with postings of who's available in what area.


  2. What type of mentoring you will provide.


  3. A check list for you to print out and use when working with the mentored person.
    May include a liability release form print out if you deem it necessary.


  4. What the parameters are of the mentoring program for those that want mentoring.
Page Outline-

Mentors - Names, photos, brief bio and notes of what areas of window cleaning you are offering to mentor.
Squeegee techniques, fanning, poling, WFP work, ladder safety, razor use & safety, marketing, etc.

Costs to be mentored if any -- To be determined by committee agreement.

Course should be structured- 1 day, 2 day, 5 day ect. Can be included in your personal notes.

What mentoring consists of- step by step check list
( we may need a release form from the newbie in case anything should happen during the training , ladder fall, glass break and cut, whatever )

We need to sort and condense the outline below into 1 or 2 pages max and make it printable for you mentors to use.

Each member can look over this outline and add your input and send it to Kraig Dyer at President@mwcoa.com

As we compile things, we'll send out announcements. We could organize an online chat, if we can work out a good time for everyone.

Thank you for showing by example what it means to be a member of MWCoA and giving back to our industry.



For the initial window cleaning visit topics might include
  1. Appearance of self and vehicle.

  2. Be on time.

  3. Don't have cigarette smoke smell on body.

  4. Wear booties.

  5. Let the customer know how long it will take.

  6. Look and act professional without too many trips in and out to your vehicle.

  7. Avoid long conversations with co-worker in the house even if on business. Go outside is better.

  8. Be aware and respectful of people sleeping in rooms. Ask before entering a closed door.

  9. Be aware of blocking the driveway, mailbox and trashcans.

  10. Don't smoke anywhere near the home, not even in your vehicle.

  11. Accept drinks if you want to make the customer comfortable.

  12. Comment on photos in customer's home if the conversation leads to that.

  13. Open yourself to personal conversation if the customer leads you that way. It is a people business and people love supporting people they like.


From Day 1 in order of importance
  1. Bare bones equipment list - 1 for Commercial only, 1 for Commercial/Residential.

  2. 3 to 5 basic sales pitches that have had good results for folks across the board. "How to fill the bucket".

    • Effective Bidding at fair rates for the beginner
    • Ethical business practice
    • Fair competition
    • Perils of underbidding

  3. Basic techniques to tackle window(s) and organize work. Glass types and safe/effective treatments. Awareness of industry issues (itchy glass).

    • Establishing effective route size and service areas

  4. Real world workable advice on percentages to reinvest into your business for equipment that will save time/improve profits.

  5. Advanced techniques to tackle windows and organize work.

  6. Site and window specific issues and resolutions.

  7. Effective low cost advertising.

  8. Realistic planning and goal setting.


Newbies:
  1. Teaching the art of how to squeegee a glass at various levels of difficulty with perfect results.

  2. Extension pole work: 2ft-18ft extenson poles.

  3. Chemicals: Squeegee solution, wetting agents - (when and why), cigarette smoke and other forms of foreign substance on the glass surface that is to be removed (ie. grease)

    • Caustic Chemical usage: Hard water deposit removers. Precautions and proper usage.

      • ie CC 550, Sorbo: Hard water Spot Remover, Barskeeper Friend


  4. Construction Clean Ups (ccu): Tempered glass/fab. debris information. (Dan Fields info.)
    • Razor technique
    • Razor procedure
    • Silicone removal
    • IG units
    • Caustic chemicals safety procedures

  5. Screens: Removal and cleaning procedures.

  6. Marketing: How to build a successful w/c business and have a personal life to.

  7. How to bid a job by the community pricing standard.


Advanced Newbies:
  1. Ladder usage and safety.

  2. Water Fed poles and systems.

  3. Extension pole work: Advanced and taller extension poles.

  4. Marketing.

  5. Light fixtures/Chandelier cleaning.

Uncategorized:
  1. Explain state and local laws pertaining to window cleaning including how to get a license to collect taxes. ( if required. )




Another Reason to Join MWCoA